Prosumerism and crowdsourcing
Research shows that perhaps the most essential phenomenon related to consuming and consumption is the increase in customers’ willingness to tune and customize products and services to suit their own...
View ArticleSome Notes about Future Service Architectures in the Ubiquitous Society
As curious persons, we are passionate about new ideas and inventions that promise to transform our lives and create new opportunities. We like to rapidly replace old technologies with new ones. There...
View ArticleSome Notions Regarding Ubiquitous Society
Ubique et nusquam are the words used by Danish philosopher Søren Kierkegaard to explain that albeit the divine is constantly present everywhere, its presence cannot be attributed to any particular...
View ArticleGrumpy old angry young man or ‘how other people are going to ruin my future...
In the last couple of weeks or so, two seemingly insignificant news stories have reached my ears. First, Starbucks announced they enter the Finnish market - yes, there are still markets where the brand...
View ArticleCheck out: 2 new publications are ready
During the last half year our research team has been busy with transforming the results of the research into the form of different articles to communicate the results to wider audience. The outcome of...
View ArticleServices – problem or solution?
At present, Europe, or at least a majority of European countries, is in a rather complicated situation. The threat of the economic Chrisis continuing is in the air; there are domestic problems as well...
View ArticleFrom problems to opportunities
Service design is growing in importance, especially in multidisciplinary schools. In Lahti University of Applied Sciences (LUAS) service design education has a major role. Visions and pedagogy are...
View ArticleInsight to the research results: From which areas service design has grown out?
Based on the results, five fields were identified that were mentioned by the majority of the interviewees. These were graphic design, communication design, design thinking, process design, marketing...
View ArticleInsight to the research results: Changing Values
Changing values refer to slow global socio-cultural change from traditional values, collectivism, and religion towards individualism, liberal values, experience orientation, and secularism....
View ArticleEditorial
In Finland and Estonia, we easily believe that people have betterknow-how in the U.S. and the UK than here in NorthernEurope. That is not necessarily the case when we are speakingabout concept design,...
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Service (design) in your pocket
Various service providers are increasingly linking their services with the mobile phone world. Quite soon a service provider’s mobile app would be considered “must be” just like a web page used to be...
View ArticleServices and service design in the environment-concerned world
The Club of Rome, a think-tank addressing global problems, published 40 years ago its famous report predicting that the world is approaching the limits of its ecological sustainability. The Club of...
View ArticleDownload Service Design Magazine, Research Book and Poster
Service Design Magazine highlights fresh, global phenomena related to the outcomes of service design, city planning, drama and interaction studies, and futures research.Download Service Design Magazine...
View ArticleThe service sector in the winds of changes, vol. 1 – Trends in the service...
The service sector in the world context – what kind of changes are taking place?The export of services in the world has increased, grown several times in the past decade. Services are not that easy to...
View ArticleLife’s rankings – vol 1
The Forbes magazine recently published the rankings of the choice of profession. The ranking was based on the average rate of unemployment among recent graduates and the average annual salary. The TOP...
View ArticleThe service sector in the winds of changes, vol. 2 – Key spheres of the...
Extensive impact of the IT sectorThe service sector is largely affected by the continuing development in the IT sector as more and more new interfaces are emerging. They have not yet developed in a...
View ArticleThe service sector in the winds of changes, vol. 3 – How to present the...
Service design is still a relatively unknown idea for Estonian (small) firms. Training events for start-up firms are based mainly on business plans logic for the time being. Yet it would be important...
View ArticleLife’s rankings – vol 2
The blog about Life’s rankings – vol 1 showed that the creative jobs are still described as less favourable than „hard“ jobs in some rankings. Here we want to show that creative competences are the...
View ArticleThree questions and answers on the implementation of service design in the...
Has the practice of developing public services changed? The experience of cities and countries shows that some shifts in practices can be observed. Until recently, public services have been developed...
View ArticleService design in public sector – some ideas inspired by Erik Vest’s...
Many small useful ideas grow from the local community. The local community is the first to notice and experience at the grassroots level what is needed.One of such local initiatives advanced by the...
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